We never imagined that buying our dream home would turn into such a horrible nightmare. We trusted Neal Communities, believing we were investing in quality, integrity, and a safe place to live. When serious problems arose, we did everything right—we followed the process, reported the defects, trusted the warranty department, and treated everyone kindly and with respect.
Yet, despite our good faith, we’ve been met with delays, deflection, and outright neglect.
For six months, we have been trapped in a home that is infested with mold, riddled with serious construction defects, and filled with at least 63 Florida Building Code violations. This house was supposed to be brand new—but instead, it is falling apart around us.
The most terrifying part? Our roof is so poorly built that we no longer feel safe living under it. Our HVAC system was improperly installed, and it already caused widespread and airborne mold contamination.
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Neal Communities is Aware of This—And They Have Done Nothing.
We have hard evidence. A 122-page inspection report. Structural engineering evaluation. Expert findings confirming severe construction defects and Florida building code violations.
Neal Communities is fully aware that our home has serious problems. Neal Communities knows we are suffering. And yet, they refuse to act.
Instead of taking responsibility, we feel that Neal Communities has abandoned us, stonewalled us, and refuses to take responsibility or accountability. We followed the law, filed a Chapter 558 Notice of Claim, and gave them every opportunity to address and fix their mistakes. Despite this, in our experience, they have ignored deadlines, failed to meet their legal obligations, and have not taken any action to make necessary repairs.
We can’t help but wonder if this goes beyond just our home. The sheer number of serious defects we’ve uncovered raises the question of whether other homeowners might be experiencing similar issues. If that were the case, acknowledging the problems in our home could set a precedent for others to come forward. Could this be why we are being met with delays and resistance?
We don’t know the answer. But what we do know is that in our case they are avoiding responsibility at all costs.
How It All Started – The First Signs of a Nightmare
It started with something small—moisture and mold near an A/C vent.
Then, we noticed something disturbing: our home was constantly humid—61-81% humidity, no matter what we did.
And then, it got much worse.
🚨 Mold and Moisture Intrusion:
- The kitchen exhaust hood was sweating so much, it dripped moisture onto our cooktop. It was infested with mold inside and out, as well as behind it.
- The air handler was covered in sweat and mold.
- The dryer vent was pushing hot, wet air inside the dryer—soaking it with moisture.
- The bathroom exhaust fans were blowing hot, humid air into our home.
At first, we were concerned. Then, we were terrified. This wasn’t just a minor issue—our brand-new home was already failing. And we had no idea just how bad it would get.
Neal’s Fake Concern – Delays and Excuses
Desperate, we immediately contacted Neal Communities’ warranty department—even Pat Neal himself.
A few days later, three Neal Communities employees and the HVAC contractor showed up.
For a moment, we thought they would help us resolve this issue.
We were wrong.
Instead of investigating the problem, they lectured us.
- They threw around technical terms like “negative pressure” and “air circulation,” as if we didn’t understand our own home.
- They subtly shifted the blame onto us, implying we must be doing something wrong.
- They refused to check the attic for more mold, despite the roofer already identifying an unusually hot, humid attic with sweating ducts and moisture and mold on the attic floor board.
They offered to bring in a mold testing company. They claimed this company would assess the damage, create a remediation plan, and they would follow it.
We welcomed an expert evaluation VERY much, but something felt off.
We knew better than to trust them blindly. And we were right.
We Took Action – And Neal Ignored Us
We couldn’t sit back and wait for Neal’s mold test. We needed answers NOW.
So we hired our own mold inspector the very next day.
🚨 His results were devastating:
- Widespread airborne mold contamination.
- Full HEPA remediation required.
- All porous materials be removed and discarded.
- Severity: 7 out of 10.
This wasn’t just a problem. This was a crisis.
We immediately sent the full report to Neal Communities—including Pat Neal himself.
We expected urgency. A response. Action.
🔴 We got nothing.
- They ignored us.
- No response.
- No cleaning.
- No plan.
Do you know what it feels like to learn your brand-new home is filled with airborne and widespread mold—and then the builder goes silent?
That was the moment we realized—we were in serious trouble.
Neal’s Mold Test Came Too Late
By the time Neal’s mold inspector tested the home, the humidity had dropped significantly—the conditions had entirely changed.
They promised results in a few days. It took them two weeks and two follow-up emails.
🔴 When they finally responded, they downplayed everything.
“There’s no more airborne mold now.”
Of course, there wasn’t—the conditions had significantly changed. That didn’t mean the mold was gone, only lying in wait to return once the humidity rises.
Even their own test recommended HEPA cleaning and remediation.
🔴 Neal Communities ignored that too.
No cleaning. No remediation. No action. Not then. Not now.
Our trust was shattered. We were devastated.
The Truth Exposed – Neal Sold Us a Faulty Home
Realizing Neal Communities was not being trustworthy and accountable, we hired a highly qualified licensed Master Home Inspector to give our home a colonoscopy.
He and his partner spent 9 hours inspecting our home.
🚨 The findings were horrifying:
- 122-page report.
- 63+ Florida Building Code violations.
- A deficient roof including trusses, a faulty HVAC installation, plumbing and electrical issues, grading and drainage defects, among many other things.
🔴 HVAC DEFECTS & CODE VIOLATIONS
- HVAC ducts with mold from long-term sweating.
- Neal used the wrong insulation—R-6 ducts instead of the code-required R-8.
- Improper duct installation—zip ties instead of proper supports, bent ducts, crimped ducts, missing mastic at joints, plus many, many more.
🔴 ROOF DEFECTS & CODE VIOLATIONS:
- NO exhaust vents—our roof only has soffit intakes, a Florida Building Code violation.
- Wrong sheathing thickness—our roof isn’t built for the wind zone it’s permitted and planned for.
- Truss modifications without county approval and not part of the Truss Design Drawings —weakened load capacity.
- One truss is already failing/cracked/splitting—a structural disaster in the making?
- Missing lateral bracing.
- Inadequate roof-to-wall connectors
- Gap in the truss
- Among many, many more devastating defects and Florida Building Code violations.
Neal Communities sold us a defective home—one that isn’t built to code and requires serious, urgent repairs. Despite notifying their warranty department six months ago and sending a 558 notice 4.5 months ago, Neal Communities has done nothing. They haven’t even sent an inspector or expert to evaluate the damage.
Neal’s Legal Evasion – Lies, Delays, and Manipulation
At that point, we were truly scared and felt that the situation had become too severe to handle on our own. That’s when we decided to hire an attorney.
🔴 November 5 – Legal Process Begins
- Our attorney sent a Chapter 558 Notice of Claim—a legal requirement before any legal action in Florida.
- Neal never came to inspect the damages.
- Neal ignored their deadline to respond.
🔴 December 20 – More Delays
- Their written response to the Chapter 558 notice was due on December 26th
- Neal’s attorney requested an extension to respond until January 31.
- They promised “straightforward warranty repairs” would begin by January 15.
- Nothing happened.
🔴 January 31 – Neal’s Fake Response
Neal’s attorney sent an email stating their response to the Chapter 558 notice is that they would fix “valid” warranty repairs.
This was not a proper legal response—it was another delaying tactic.
The email was filled with fake and untrue praise for Neal’s “hardworking warranty team.”
This wasn’t about helping us. In our opinion, it was about controlling the narrative and creating a paper trail.
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Still Suffering, Still Fighting – Neal Communities Will Be Held Accountable
Six months since we first reported the defects, nothing has changed. We are still trapped in this nightmare—living in a defective home that Neal Communities refuses to fix. Not one repair has been made. Not a single one.
- Our kitchen exhaust hood is still infested with mold. We haven’t been able to cook in our own home for half a year.
- Our HVAC system is still compromised. It is inefficient, and when it gets humid, we can smell and feel the mold (Mold allergy).
- The ducts in the attic are still covered with mold.
- Neal Communities knows from our detailed 122-page inspection report that our roof has serious deficiencies and safety concerns, but they have not even sent an expert or inspector to look at it.
- There are still two roof leaks that have not been addressed, causing more damage in the attic
- Not one Florida Building Code Violation has been inspected or resolved
- There are approx. 200 issues from our report that they have not responded to, inspected, or repaired.
Neal Communities Must Be Held Accountable
In our opinion, Neal Communities has played us, stonewalled us, ignored us, and abandoned us. We feel they have lied, delayed, and used every trick possible to avoid accountability. They have failed to honor their contract, their warranty, Florida Building Codes, and even the legal process meant to resolve these issues.
We are not speaking out of malice or seeking revenge, nor are we sharing our story to harm Neal Communities or interfere with their business. We are raising awareness, sharing our experience, and advocating for homeowners who deserve safe, code-compliant homes. No homeowner should have to endure what we are going through.
Neal Communities Must Do Better!
🔴 It is unacceptable to force homeowners to endure six months of mental and emotional distress while living in a defective home.
🔴 It is unacceptable to build homes riddled with so many serious defects and multiple Florida Building Code violations.
🔴 It is unacceptable to ignore homeowners, stall repairs, delay legal processes, and refuse to take responsibility for construction defects.
A responsible and ethical builder would stand by their product. A trustworthy builder would fix their mistakes.
Instead, Neal Communities has left us to suffer in a defective home, ignored their obligations, and shown complete disregard for their customers. This is not just disrespectful—it is negligent. No homeowner should have to fight this hard just to get the home they paid for.
Delays and Deception Won’t Work
We don’t know exactly what Neal Communities hopes to achieve with these denials and delays.
If their strategy is to exhaust us into giving up, they are mistaken. We are more determined than ever to fight until justice is served. No matter how long it takes. The day will come when they have to fix all their construction defects and make our home 100% Florida Building Code compliant.
Our case is built entirely on hard evidence—detailed inspections, engineering reports, and undeniable proof of the damage. We believe Neal Communities has avoided sending their experts to inspect our home because they know that any honest inspection would only confirm what our reports already reveal.
We Are Ready – And We Will Not Back Down
Since Neal Communities has acted in bad faith and ignored the entire Chapter 558 process, we have initiated mandatory mediation and are fully prepared to proceed to arbitration and explore every and all other legal avenues available to us.
🔴 We are ready.
🔴 We have the evidence.
🔴 We have proof of every defect.
🔴 We have proof of every Florida Building Code Violation.
Neal, on the other hand, has nothing. They haven’t even inspected the home. They have no defense—just delay tactics. They are stalling, hoping to wear us down.
But they are wrong.
We are more determined than ever 💪 because we know we have been victimized. That’s the reason why we will fight until we get the home we paid for—the home we should have had from the start.
And we will make sure Neal Communities is held accountable every step of the way.
Sharing the Truth – Helping Other Homeowners
From the outset, we are committed to sharing our journey publicly. We will report truthfully, based on facts and actions. If Neal Communities does good, we will publicly acknowledge it, if they do bad, we will call them out.
We will be sharing details from our inspection report on this blog, outlining the issues identified in our home. Each construction defect and potential code violation will be broken down to help readers understand the scope of the concerns we have encountered.
If you own a Neal Communities home, you may find it helpful to compare these findings with your own home to ensure everything is built to the proper standards. Our goal is to provide transparency and awareness so that homeowners can make informed decisions and advocate for the quality and safety they deserve.
Join the Movement – Stay Informed, Stay Connected
Our story is still unfolding, and we are committed to fighting until justice is served. Homeowners deserve transparency, accountability, and the quality they were promised. By sharing our experience, we hope to provide valuable insight, raise awareness, and ensure that no one else has to navigate these challenges alone.
If you own a Neal Communities home, we encourage you to follow our Facebook Page and join our private Facebook Group, where homeowners can connect, support each other, share their experiences, and learn how to advocate for their rights.
For updates, behind-the-scenes insights, and real-time content, and to follow how this fight continues, be sure to follow us on:
📌 Facebook Page: https://www.facebook.com/nealcommunitiesnightmare Follow for Updates on our Journey!
📌 Facebook Group for Neal Communities Home Owners: https://www.facebook.com/groups/nealhomeowners
📌 Instagram: https://www.instagram.com/nealnightmare/
📌 TikTok: https://www.tiktok.com/@nealnightmare
📌 X (Twitter): https://x.com/NealExposed
📌 Pinterest: https://www.pinterest.com/nealexposed/
📌 Youtube: https://www.youtube.com/@NealCommunitiesExposed
📌 And more channels coming soon!
Every like, share, and comment helps spread awareness. Together, we can hold builders accountable and fight for the homes we deserve.
Stay tuned—this is just the beginning.
